This job ad has been posted over 40 days ago...

Full-time Senior User Experience Researcher

at PokerStars in London

SENIOR USER EXPERIENCE RESEARCHER

PRODUCT MANAGEMENT & DEVELOPMENT | LONDON


The Rational Group (the “Group”), a part of Amaya Inc, is a global leader in online gaming and operates the largest and most popular poker brands in the world, including PokerStars and Full Tilt. This role will be based in Group’s London service office, and report into the Director of Digital CX Design.

Job Purpose

The newly formed Group CX/Product Experience team is looking for a Senior User Experience Researcher to come in and help build the User Research capabilities across various projects and teams. The role will be integral to the customer centric design process the team adopts as well as supporting the ongoing measurement and analysis of products, services and apps in production today. This is an exciting role where the successful candidate will have the opportunity to help design and build the discipline within the business, whilst still being a hands on researcher working closely with stakeholders and customers.

Key Responsibilities
Work closely with UX Analysts & Designers to inform design decisions for in flight projects.
Build relationships with key stakeholders in Product, Marketing and other departments to help shape research activities which respond to project and business goals;
Assist team members from across the business in optimising research activities to get the maximum benefit for effort/budget;
Gain insights to business initiatives and problem statements through research using both quantitative and qualitative methodologies.
Contribute to the wider team’s strategic vision;
Gather insights independently, to inform ongoing projects in order to contribute to the optimisation of customer facing interfaces;
Together with your peers, contribute and help define an effective and measurable customer feedback loop.
Work closely with all teams gathering insights and data into customer behaviour, expectations and pain-points.
Co-create with Customers at our various events;

Skills and Capabilities

Essential

Experience in defining research plans which respond to the business goals;
Experience being an integral part of a UX team preferably from an in house environment;
Experience implementing best practise processes to ensure effective user input during the development lifecycle – working closely with UX, Product management and Dev to iterate on designs;
Be an effective communicator and confident presenter;
Experience with both qualitative and quantitative data and using research to impact business outputs.
Experience using remote tools to carry out moderated and unmoderated testing;
Lab based experience essential;
Comfortable running rapid tests as well and more in-depth research studies;
Experience in panel recruitment as well as budget management;

Desirable

Extensive experience as a User Researcher
In House and Agency experience
Previous experience in the gaming/sports betting industry a benefit
Our values:
Focus on the customer
Work as a team
Strive for excellence
Have courage
Show passion

To apply, please click on the below link to complete the application.
https://app.jobvite.com/j?cj=od7V4fw3&s=JustUXJobs

#PS #wherewework


Recent UX jobs at PokerStars
Full-time SENIOR UX / UI DESIGNER at PokerStars in London 13-04-2017
Full-time UX DATA AND OPTIMISATION ANALYST at PokerStars in London 11-04-2017

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Published on 15-03-2017